About Us

Jeffrey Shapiro, a graduate of Harvard University with a degree in Corporate Law in 1994, embarked on a remarkable professional journey. Following his education, Shapiro's expertise and skills garnered attention, leading to an acquisition by international companies abroad. 

His academic foundation and practical experience equipped him to navigate the complexities of corporate law and international business, enabling him to thrive in a global marketplace. Shapiro's trajectory underscores the value of rigorous education and its ability to open doors to diverse opportunities in the corporate realm. 

Language: English

Tommy L. serves as the Chief Financial Officer at Smart Auto Financial, boasting a wealth of experience in the automotive sector. With a career spanning over two decades, he has worked with renowned brands like Honda, Lexus, Mercedes, BMW, Acura, and Mini.

Starting as a detailer, Tommy progressed to become a Sales Representative, showcasing his expertise in financial services and sales management for new and used vehicles. His profound knowledge and background make him a valuable asset to the industry.

Language: English,  廣東話

George W.  (Certified Equifax Professional)  has been a Certified Banking & Credit Analyst Mortgage Agent for over 4 years. George primarily assists the clients with Credit Re-establishment. He has represented notable organizations in various roles, from core mechanics to sales and services consultation. With credit analysis as his core area of expertise, George brings his vast experience to provide prompt, user-friendly solutions to his clients on credit rebuilding and re-establishment. Apart from his strong credentials in the vehicle industry, 

 
George is a Mortgage Agent, which adds to his financial credentials and enables him to provide the best solutions to clients.

Language: English,  廣東話 

MORTGAGE LICENSE #M19001942 

 Vannessa T. has over 12 years of experience in customer credit. She brings a wealth of knowledge and leadership to Smart Auto Financial as a Certified Equifax Professional. Her background spans both credit consulting and operational leadership within the lending industry, giving her a well-rounded understanding of the entire credit journey.

Vannessa supports clients across all credit situations, from prime to subprime and deep subprime, with a strong focus on finding practical solutions tailored to each individual. Known for her calm approach and strong de-escalation skills, she helps clients navigate complex financial situations with clarity, structure, and confidence while ensuring they feel supported every step of the way.

Language: English 

Chantell B. brings over 10 years of experience in collections and credit-related support, she plays a key client-facing role in helping individuals better understand and improve their credit situation before it reaches critical stages. Her deep knowledge of credit processes allows her to guide clients with clarity, care, and practical solutions tailored to their financial goals.

Highly trusted by both clients and colleagues, she is often a go-to resource for credit re-establishment support. Her professionalism, patience, and strong communication skills have helped many clients take meaningful steps toward rebuilding their credit and moving forward with confidence.

 Language: English, Patwah

Cindy P., does a remarkable job managing our company's financial data and compliance. With her keen attention to detail, she maintains precise records on accounts payable and receivable, payroll, along with daily financial entries and reconciliations. 

Not only that, she diligently performs daily accounting tasks, including monthly financial reporting, creating general ledger entries, and recording payments and adjustments. She's truly a key player in maintaining our organization's fiscal health. 

Language: English,  Tiếng Việt 

Jennifer Z. plays a vital role in supporting the financial operations of our organization. She is responsible for maintaining accurate financial records, processing transactions, reconciling accounts, and assisting with the preparation of financial reports. Her day-to-day duties include data entry, managing invoices and receipts, monitoring accounts payable and receivable, and ensuring all financial data is recorded in compliance with company policies and accounting standards.

Jennifer is known for her keen attention to detail, strong organizational skills, and commitment to accuracy. She brings a high level of professionalism to her role, handling sensitive financial information with integrity and discretion. 

 Language: English, Mandarin, Russian  

Carol T. has been an invaluable asset to our team for the past five years. Her role primarily entails providing on-desk assistance to her fellow Consultants. This involves nurturing internet-based leads, promptly addressing customer calls, and facilitating customer sales appointments with the relevant consultants.

In addition, Carol makes a point of consistently following up with customers. This ensures that nothing falls through the cracks amidst your hectic schedule, keeping you informed and up-to-date. Our clients are in good hands with her diligent support.

Language: English, 普通话

Linna K.  brings over 10 years of experience in office administration and client support.

Having been with the company for more than three years, Linna is often the first point of contact for clients. Known for her empathetic and patient approach, she takes pride in answering questions, providing guidance, and helping clients feel informed and comfortable before their appointments.

Language: English

Ivanna B. supports clients throughout the credit and auto-financing process by responding to inquiries, coordinating appointments, and ensuring every client experience is smooth, welcoming, and stress-free. Fluent in both English and Spanish, she is passionate about helping clients feel comfortable, informed, and confident from their very first interaction with the company.   

Language: English, Español

Lina A. brings a client-first approach to every interaction.  Fluent in both English and Spanish, she takes the time to understand each client’s needs and help them feel confident throughout the credit and auto-financing process. With extensive vehicle knowledge and a genuine enthusiasm for cars, she is able to guide clients with personalized support, creating a comfortable and informative experience from start to finish.

Language: English, Español 

Coby H. brings a strategic and creative approach to building the company’s online presence, with a strong understanding of digital trends and audience behavior. She specializes in creating engaging content that connects with clients and strengthens brand visibility across multiple platforms. From educational content and podcast production to entertaining skits and trend-driven campaigns, she produces digital content that connects with audiences in an authentic and impactful way.

Language: English,  廣東話

Woo K. is passionate about helping customers keep their vehicles running at their best. As our Service Manager, he brings extensive automotive knowledge and years of experience in vehicle servicing and warranty administration, ensuring every visit is as smooth and stress-free as possible.

Known for his honest advice and attention to detail, Woo works closely with both customers and technicians to explain service recommendations, warranty coverage, and repair options in a clear, straightforward way. His makes sure every customer leaves feeling informed, confident, and well taken care of.

Language: English

Gabriele S. is a full Honda Manufacture License Platinum Technician and a former Shop Foreman at Midtown Honda with over 19 years of experience. He only does quality work and is a sincere person. He is in the Top 10 Honda and Acura Canada for performing diagnoses and repairs. 

Gabriele has also been nominated to become a professor at Centennial College, which teaches new service technicians. Because of Gabriele, our company is 100% back up all our repairs.

Language: English, Italian

Rodrigo N. supports the smooth flow of dealership operations by coordinating the movement of vehicles between various inventory locations, detailing shops, and pick-up points. With a strong focus on organization and timing, Rodrigo ensures vehicles are transferred efficiently, properly prepared, and ready for their next step in the process.

Known for reliability and attention to detail, he helps maintain an organized and well-managed inventory by making sure each vehicle is handled with care and delivered to the right place at the right time.

Language: English,  Español 

Carlos L. plays a key role in keeping dealership operations running smoothly by assisting with vehicle transfers across multiple inventories and detail locations. Carlos ensures vehicles are picked up, moved, and delivered efficiently while maintaining accuracy and care at every step.

With a strong sense of responsibility and coordination, he helps support an organized inventory flow, making sure vehicles are where they need to be and ready for preparation or delivery.

Language: English,  Español